Job Vacancies At Creative Waste Solutions
Current job vacancies at Creative Waste Solutions Ltd
Operations Executive | full-time (9am-5pm Monday to Friday)
LOCATION: Mount Mill Farm, Wicken
REPORTS TO: Finance & Operations Director
COVERAGE: Local to Buckinghamshire
Here at Creative Waste Solutions, we are a family that all believe in and are motivated by our vision and mission. We want to continually grow. The foundations for our success are our happy employees who have fun coming to work.
We have created a culture and environment that acts as a catalyst for all our family to enjoy coming to work, develop personally and professionally and be successful.
This family-owned scale-up business would like to bring in a full-time customer service executive to process our transactions and to support our finance function with finance administration duties.
You will be:
A passionate and enthusiastic member of the team. Your positive, can-do attitude will deliver excellence throughout the business. Your commitment to and confidence in delivering customer-focused solutions will be instrumental in CWS being the best.
What we expect you to do:
Build and maintain strong relationships with our network of partners, contractors, and customers
across the UK through effective communication skills both written and verbal.
You will be responsible for liaising with our contractors and customers for the planning, scheduling and executing all customer transactions, including;
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Booking loads
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Changes to bookings and schedules
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Service day changes for outlets and rescheduling services, including bank holiday service requirements and outlet shutdowns
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You will be responsible for confirming all services and uploading waste transfer notes/weighbridge tickets to the company SharePoint so that we comply to our customers' reporting requirements.
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Communicate with our customers and suppliers to update on all changes and evidence these communications for our records.
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Ensure information is recorded as required on our relevant systems.
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Ensuring that our systems and processes are kept up to date and executed with optimum efficiency and accuracy; this includes record maintenance for our CRM portal Monday.com and our sales tracker documents and other databases/spreadsheets.
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Support with the creation, annotation and submission of customer reports, under the guidance of the relevant commercial manager.
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Ensure information is recorded as required on our relevant systems.
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You will gain and expand your knowledge of the waste industry.
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You will make a difference to your customers by using this knowledge to offer bespoke solutions to your customer base.
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Manage your own daily workload with the support of regular one-to-ones with your direct line manager.
The skills you will need are:
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Commercial awareness – Understanding the market, competitors, and the role you play within the business, recognising your impact on overall success
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Resilience – Ability to remain positive under pressure, adapt to change, and meet strict targets and deadlines
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Decision making – Confident in making independent, timely, and effective decisions
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Communication skills – Strong written and verbal communication; able to listen, ask questions, build relationships, and share information effectively
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Organisation – Highly organised with strong attention to detail, ensuring accuracy and high-quality service delivery
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Time management – Able to manage workload efficiently and critically assess personal performance
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IT proficiency – Confident using Microsoft Office and systems, with the ability to present information clearly and work independently
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Relationship building – Skilled at developing strong working relationships through a positive attitude and effective listening
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Customer care – Committed to delivering excellent, customer-focused service
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Negotiation skills – Able to negotiate effectively with integrity to build sustainable partnerships
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Quick thinking – Capable of making clear, decisive decisions in high-pressure situations
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Expectation management – Able to set and manage expectations with internal and external stakeholders
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Business understanding – Willingness to learn and understand the business, industry, and evolving needs
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Numerical ability – Comfortable analysing data, calculating pricing, and supporting financial reporting
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Analytical skills – Strong problem-solving abilities, taking ownership of issues and implementing effective solutions
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Experience – Proven track record of delivering outstanding customer service in a previous role
We will give you:
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A challenging and rewarding role in a successful and growing business
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The opportunity to grow with a business through a tailored performance development programme
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Employer contributory pension scheme
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A great place to work!
Interested? Please use the button below to email your details over with your CV and tell us why you'd be a great fit for the role!
We Are Family
We encourage each other,
challenge each other and we allow each other to make mistakes – together we learn, we better ourselves and above all we have fun.
We Are Transparent
Acting in the best interests of our customers and the environment, with honesty andintegrity. Demonstrating our performance with tangible results and accurate data.
We Listen
We understand the needs of our customers, the challenges faced by the economy and the changing environment.
We Are Passionate
About the environment, about what we do, our people and our capability to be truly creative. Solving our customers challenges with a tenacious appetite for success.
We Are Accountable
For delivering the best solution, for our suppliers & partners and for any impact to costs, environment and impact to our planet. We deliver on our promises.
We Are Creative
Going above, around and beyond barriers to constantly evolve truly innovative environmental solutions.